Returns & Withdrawal Policy

At AMMOUSA BEER, we want your shopping experience to be clear and reliable. Purchases made through our online store are subject to the consumer rights provided by applicable Greek and European Union legislation.

1. Right of Withdrawal

As a general rule, you have the right to withdraw from your purchase within fourteen (14) calendar days from the date you receive the products, without having to provide a reason.

To exercise your right of withdrawal, you must inform us of your decision before the expiry of the withdrawal period by contacting us at:

Email: info@ammousabeer.gr
Phone: +30 694 612 8545

2. Condition of Returned Products

Products should be returned safely and appropriately packaged.

You are responsible for any diminished value of the products resulting from handling beyond what is necessary to establish their nature and characteristics.

For this reason, we recommend keeping the bottles sealed, with their labels and caps intact, until you decide whether you wish to keep them.

Any statutory exceptions to the right of withdrawal shall apply where the relevant legal requirements are met.

3. Return Process

After informing us of your decision to withdraw, the products must be returned without undue delay and within the period provided by applicable law.

The direct cost of returning the products is borne by the customer.

However, if you have received an incorrect, defective or damaged product, please contact us at info@ammousabeer.gr or +30 694 612 8545, and we will provide you with instructions on how to proceed.

4. Refunds

In the event of a valid withdrawal, refunds will be made within the time limits provided by applicable legislation and, as a general rule, using the same payment method used for the original transaction, unless otherwise agreed.

AMMOUSA may withhold the refund until the returned products have been received or until you provide evidence that the products have been sent back, as provided by applicable legislation.

5. Damaged or Incorrect Products

If, upon delivery, you discover that a product is broken, has been damaged during transportation, or does not correspond to your order, please contact us as soon as possible.

To help us resolve the issue quickly, please provide your order number and, where possible, photographs of the product and its packaging.

AMMOUSA will review the matter and provide the appropriate solution in accordance with applicable legislation.